There are a number of businesses that have a direct sales force or a number of staff working across different locations in various parts of the country or the world. They may be selling products face-to-face to your clients or they may be taking products back or they may even be collecting information or making people fill up forms. How do we manage this huge workforce that is out there on the field and doing their jobs? How do you tally the results with the investment or even better, try and make changes to existing field plans?
Moreover, these tools help to automate several aspects of your staff’s work, leading to an increase in productivity and motivation. By streamlining operations, you will also ensure that important stakeholders are well informed and management visibility is enhanced. This helps you to make smarter decisions and finally help you to serve your customers better.
At the end of the day, field force management is similar to an enterprise resource planning (ERP) solution but is vastly different. It is specifically targeted at staff that work on the field and is intended to make their and your work more streamlined, transparent and easy to track.
Cloud based solutions help you automate better
Field Force Management is usually cloud based which means all data is stored and accessible on secure cloud servers. There is no question of losing important data or not being able to retrieve something important. If something goes missing, there will usually be a backup available. Field force management tools include the software, the hardware and also the kind of training that is required for users to use it efficiently.
The software usually helps in saving and processing information while the hardware helps employees to enter important data into devices while they are on the job. Sometimes, field force solutions can also be a mobile app which negates the need for a specific or special device. This is very important when it comes to field jobs as carrying different devices can prove to be a cumbersome job.
At the end of the day, field force solutions are meant to reduce the burden on staff and not actually inadvertently increase it. All the information that is stored on the cloud can be run through analytics software so that you get the kind of reports that you are looking for to improve your business.
Finally, we need to remember that field force management helps companies to reduce administration cost and increase production. This helps to automate data integration which is usually done with the help of cloud servers. Moreover, you can set invoice parameters that help you to also keep track of stocks, inventories and engage in P.O. and task management.
A number of field force management users also use it as a tool to engage in credit management. Banks and insurance companies particularly find this tool helpful as payments can be received on the job, instead of asking customers to pay online or offline. This also helps in building valuable customer relationships and enhance loyalty. Thirdly, a field force management tool helps to increase planning efficiency.
This means, you will be able to allocate tasks and optimize routing. All this helps to increase your ROI at the end of the day and get back the money you invest on field force management. Finally, you will have more control over productivity and sales thanks to automation of data collection. You will also have more control over the execution of tasks and that will invariably make your company leaner and smarter. If you have questions regarding how a field force solution or system can solve your problems, do not hesitate to contact one of our consultants.